Ultraviolet Clarifier Troubleshooting Choose product line you wish to troubleshoot Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Product TypeStainless Steel UVCEZ Clear UVCImmersion UVCStainless Steel UVC VariationChoose Option40 Watt SS UVC unit75 Watt SS UVC unit150 Watt SS UVC unit300 Watt SS UVC unitEZ Clear UVC VariationChoose Option16 Watt unit25 Watt unit40 Watt unit75 Watt unitImmersion UVC VariationChoose Option40 Watt unit75 Watt unitTry some troubleshooting for your issue! Stainless Steel UVC Ballast Troubleshooting Guide Need To Replace the Quartz Sleeve? Stainless Steel UVC Quartz Sleeve Replacement Guide Buy SS UVC Quartz Sleeves Try some troubleshooting for your issue! Ez Clear UVC Troubleshooting Guide Need to replace the Quartz Sleeve? Ez Clear UVC Quartz Sleeve Replacement Guide Buy EZ Clear UVC Quartz Sleeve Need To Replace Bulbs? We recommend you change your UV bulbs once a year for optimal performance. Buy EZ Clear Replacement Bulbs Need To Replace Bulbs? We recommend you change your UV bulbs once a year for optimal performance. Buy SS UVC Replacement Bulbs We also recommend you clean your quartz sleeve once a year when replacing your UV bulb. It is also recommended to purchase and change your Viton O Rings once a year. Need To Replace Bulbs? We recommend you change your UV bulbs once a year for optimal performance. Buy Immersion UVC Replacement Bulbs [wpcode id="6096"]What issue are you having? Select OneThe bulb is not emitting any lightThe unit is new but my water is still greenThe cord melted or is showing burn marksYour UV light might be burned out or non functioning We recommend you change your UV bulbs once a year for optimal performance. Buy EZ Clear Replacement Bulbs If your current bulb is wet when removed from the unit then your quartz sleeve might also be broken and need replacing Buy EZ Clear UVC Quartz Sleeve Your UV light might be burned out or non functioning We recommend you change your UV bulbs once a year for optimal performance. Buy EZ Clear Replacement Bulbs If your current bulb is wet when removed from the unit then your quartz sleeve might also be broken and need replacing Buy EZ Clear UVC Quartz Sleeve Your UV light might be burned out or non functioning We recommend you change your UV bulbs once a year for optimal performance. Buy SS UVC Replacement Bulbs If your current bulb is wet when removed from the unit then your quartz sleeve might also be broken and need replacing Buy SS UVC Quartz Sleeves Your UV light might be burned out or non functioning We recommend you change your UV bulbs once a year for optimal performance. Buy Immersion UVC Replacement Bulbs If your current bulb is wet when removed from the unit then your quartz sleeve might also be broken and need replacing Buy Immersion UVC Quartz Sleeves Did you replace your UV bulb and the light is still not emitting?YesYour Ballast might be the issue. If you purchased a replacement bulb and the bulb is still not lighting up then the ballast could be at fault. If your unit is under a year old then the ballast may be covered under warranty. Please fill out a warranty claim here. If your unit is over a year old you may need to purchase a new stainless steel UVC ballast Your Ballast might be the issue. If you purchased a replacement bulb and the bulb is still not lighting up then the ballast could be at fault. If your unit is under a year old then the ballast may be covered under warranty. Please fill out a warranty claim here. If your unit is over a year old you may need to purchase a new EZ Clear UVC ballast Your Ballast might be the issue. If you purchased a replacement bulb and the bulb is still not lighting up then the ballast could be at fault. If your unit is under a year old then the ballast may be covered under warranty. Please fill out a warranty claim here. If your unit is over a year old you may need to purchase a new Immersion UVC ballast The Unit is new but my water is still green The UV unit takes time to work its magic once installed. We estimate that it may take up to 3 weeks for an aqequately sized UV unit to clarify a body of water. If your unit has been installed for over 3 weeks and you aren't seeing clarity there may be a seperate issue Please make sure your UV light is adequately sized. We recommend for optimal clarity 20 watts of UV per 1000 gallons of water. Please ensure the hourly pump flow rate through the UV is a minimum of your pond gallons per hour; this is called turnover rate. Please read our article on controlling algae with UV for more information. If your UV unit is adequately sized, you have waited 3 weeks for the unit to work, and your bulb is emitting light then please give us a call to discuss. The cord melted or lamp connector is showing burn marks Please check our our ballast trouble shooting guide below Ballast Trouble Shooting Guide If your unit is less than a year old you may qualify for a warranty replacement. Please fill out a warranty form Submit
