Water Pump Troubleshooting

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Versiflow
Magna-Flow
GeyserFlow
GeyserHi-Flow
Geyser Max Flo

Versiflow Variations

Magna-Flow Variations

GeyserFlow Variations

GeyserHi-Flow

Geyser Max Flo

We have a few questions to better help you!

Is the pump located inside a skimmer box?

Has the pump been run dry or exposed to air (not fully submerged)?

Has the pump intake screen been cleaned & checked for debris / clogging?

A clogged intake screen can cause water flow issues that will overheat your pump! Simply cleaning your intake screen and or skimmer basket can fix your issue!

Have you checked inside the impeller for algae, leaves and other debris?

If you don't have an intake screen or your intake screen or skimmer aren't working properly then debris can get inside the pump and clog up the pump's impeller. Simply checking and safely cleaning the impeller of the pump can fix your issue!

Does the pond have a functional auto water filler?

If your pond doesn't have an auto filler then your pump is at risk of having run dry. Running dry will cause your pump to overheat.

Does the pump work but produce loud irregular noise?

Does the pump pop the breaker or GFCI?

This could be an issue with your GFCI or breaker and not the pump. Using an extension cord to reach a new outlet or breaker can tell you where the issue lies. If the issue lies with the GFCI or breaker please contact an electrician.

Has the pump cord been cut for hardwiring purposes?

Unfortunately cutting the cord will void any warranty on the pump. You still may be able to fix your pump with an affordable Rebuild Kit

Which, if any of these, explain your issue?

Pump does not run and does not vibrate or hum
Pump runs but does not deliver water or only hums
Pump runs but delivers only a small amount of water
Fuse blows or circuit breaker trips when pump starts
Motor runs for a short time, then stops
Optional Float switch malfunction Pump runs and pumps out sump, but does not stop

Possible Causes

pump does not run and does not vibrate or hum

Pump cord is not making contact in receptacle or cord is cut.
Line circuit breaker is off, or fuse is burned or loose or receptacle is faulty.
Water level is too low and has not reached turn-on level as indicated in installation
drawing on the carton.
Float (optional) is stuck. It should operate freely in basin.
If all of the above are OK and then the motor should be operate.

Possible Causes

Pump runs but does not deliver water or only hums

Inlet screen holes are clogged. Remove the screen or pump and clean the openings.
Impeller or volute openings are fully or partially clogged. Remove the screen and
pump and clean.
Vertical pumping distance is too high or the pipe size is too small. Reduce vertical
distance or increase the pipe size fittings.
Pump is air-locked. Start and stop several times by plugging and
unplugging cord. Check for clogged vent hole in pump case.
Discharge shut-off valve (if used) may be closed.
Check valve (optional) is installed backwards. (Not included with pump)
Arrow on valve should point in direction of flow.

Possible Causes

Pump runs but delivers only a small amount of water

Pump is air-locked. Start and stop several times by plugging and unplugging
cord. Check for clogged vent hole in pump case
Vertical pumping distance is too high or pipe size is too small. Reduce vertical
distance or increase the pipe size
Inlet holes in pump base are clogged. Remove pump and clean the openings
Impeller or volute openings are fully or partially clogged
Remove pump and clean
Pump impeller is partially clogged with debris, tar or paint, causing motor
to run slow and overload. Remove pump and clean

Possible Causes

Fuse blows or circuit breaker trips when pump starts

Pump’s intake screen or impeller is partially clogged with debris, tar or paint, causing
motor to run slow and overload. Remove pump and clean
Water level is too low and pump is running dry and overheating
Insufficient head pressure see Best Efficiency Chart(On box and manual)
Fuse size or circuit breaker may be too small. (Must be 15 amps)
Motor stator may be defective.

Possible Causes

Motor runs for a short time, then stops

Water level is too low or skimmer running dry. Add water to pond or check clogged
skimmer box
Inlet holes or inlet screen are clogged. Remove pump and clean the openings
Pump impeller is partially clogged with debris, tar or paint, causing motor
to run slow and overload. Remove pump and clean
Motor stator may be defective.

Possible Causes

Optional Float switch malfunction Pump runs and pumps out sump, but does not stop

Float (optional) is stuck in up position. Be sure float operates freely in basin
Defective float switch. Replace with float switch
Defective vertical switch. Replace with vertical switch

Evaluating Common Submersible Pump Problems